1. Order Processing Time

• All orders are processed within 1–2 business days (Monday–Friday, excluding public holidays).
• Orders placed after 3 PM will be processed the next working day.
• If there’s any delay due to stock availability or high demand, we’ll notify you promptly via email.

2. Delivery Times

We aim to deliver your order as quickly as possible. Estimated delivery times are as follows:

• UK Standard Delivery: 3–5 business days
• UK Express Delivery: 1–2 business days
• International Delivery (Europe): 5–10 business days
• International Delivery (Rest of the World): 10–15 business days

Please note: Delivery times are estimates and may vary due to courier delays, weather conditions, or customs clearance.

3. Shipping Rates

• Shipping costs are calculated at checkout based on your location and order weight.
• We occasionally offer Free Standard UK Delivery for orders over a certain amount (as stated on the website).
• Express or international shipping fees will be displayed before payment confirmation.

4. Tracking Your Order

Once your order has been dispatched, you’ll receive a shipping confirmation email containing a tracking number and courier link.
You can use this link to monitor your order’s progress until it arrives.

5. Shipping Partners

We work with reliable courier services such as Royal Mail, DPD, Evri (Hermes), and UPS to ensure timely and secure delivery of your items.
We may select the most suitable courier depending on your location and order size.

6. Missed Deliveries

If you miss a delivery, the courier will usually leave a calling card or send an email/text notification with re-delivery or collection options.
Please arrange redelivery promptly to avoid your parcel being returned to us.

7. Incorrect Shipping Information

Please ensure all shipping details are accurate before confirming your order.
Ashbury Homeware Ltd is not responsible for delays or losses caused by incorrect or incomplete addresses provided by customers.

8. Damaged or Lost Packages

If your package arrives damaged, please contact us within 48 hours of delivery at info@ashburyhomeware.co.uk with photos of the damage.
If your parcel hasn’t arrived within the expected timeframe, contact us and we’ll investigate with the courier.
We will replace or refund items confirmed as lost or damaged in transit.

9. International Orders

• International customers are responsible for any customs duties, import taxes, or local charges applied by their destination country.
• Customs processes may cause additional delays beyond our control.
• Please check your country’s import policies before placing an order.

10. Split Shipments

If you order multiple items, we may ship them separately depending on stock availability and warehouse locations.
You’ll receive separate tracking numbers in that.