Who we are
Suggested text: Our website address is: https://ashburyhomeware.co.uk.
1. Introduction
Welcome to Ashbury Homeware Ltd (“we”, “our”, or “us”). We operate the website ashburyhomeware.co.uk and are committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, and protect your personal information when you use our website or make a purchase from us.
2. Information We Collect
We may collect and process the following personal data about you:
- Personal Identification: Full name, email address, phone number, and postal address.
- Account Information: Login credentials and order history if you create an account.
- Payment Information: Payment details (processed securely via third-party gateways; we do not store full card information).
- Order Details: Product selections, shipping details, and transaction records.
- Website Usage Data: IP address, browser type, device information, and cookies.
- Marketing Preferences: If you subscribe to our newsletter or promotional emails.
3. How We Use Your Information
We use your personal data to:
- Process and deliver your orders.
- Provide customer support and manage returns or refunds.
- Improve our products, services, and website performance.
- Send order confirmations, delivery updates, and account notifications.
- Send marketing communications if you have opted in (you can unsubscribe anytime).
- Comply with legal obligations, prevent fraud, and ensure secure transactions.
4. Legal Basis for Processing
Under UK and EU data protection law, we process your data based on:
- Contractual necessity: To fulfil your purchases and provide services.
- Legitimate interests: To improve our services and protect against fraud.
- Consent: For marketing communications.
- Legal obligations: To meet accounting and record-keeping requirements.
5. Sharing Your Data
We may share your personal data with trusted third parties including:
- Payment processors (secure payment method).
- Courier and logistics partners for delivery.
- IT and hosting service providers.
- Marketing or analytics platforms (if you’ve consented).
- Regulatory or legal authorities when required by law.
All third parties are required to handle your data securely and only for the intended purpose.
6. International Transfers
If we transfer your personal data outside the UK or EEA, we ensure that adequate safeguards such as Standard Contractual Clauses are in place to protect your data.
7. Data Retention
We will retain your personal information only as long as necessary to fulfil the purposes for which it was collected, or as required by law (e.g., tax or audit obligations). After this period, your data will be securely deleted or anonymised.
8. Cookies
Our website uses cookies to enhance user experience, track performance, and remember your preferences.
You can manage or disable cookies through your browser settings, but doing so may affect certain features on our website.
For more details, see our Cookie Policy (if available).
9. Your Rights
You have the right to:
- Access a copy of your personal data.
- Request correction or deletion of your information.
- Withdraw consent for marketing at any time.
- Request restriction or object to certain types of processing.
- Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been mishandled.
To exercise these rights, please contact us at info@ashburyhomeware.co.uk.
10. Data Security
We use appropriate technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction.
Sensitive payment information is encrypted and processed securely through trusted payment gateways.
11. Children’s Privacy
Our website is not intended for individuals under 16 years of age. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected such information, please contact us immediately.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on our website with a revised “Effective Date”. We encourage you to review this policy periodically.
13. Contact Us
If you have any questions about this Privacy Policy or your personal data, please contact us:
📧 Email: info@ashburyhomeware.co.uk
📞 Phone: +44 7848 166183
🏢 Address: 10a Kettering Street, London, England, SW16 6QA