You can contact our customer support team anytime by emailing info@ashburyhomeware.co.uk or calling +44 7848 166183.
Our team is available Monday – Friday, 9 AM – 6 PM (UK time) to assist with order updates, returns, or general enquiries.

Order or delivery delays may occur due to:

• High seasonal demand or stock shortages

• Courier delays or weather disruptions

• Customised or special-order items
  We always aim to keep you informed and will notify you by email if any delay occurs.

Your satisfaction is important to us. If you feel that your issue hasn’t been resolved properly, please reply to your support email with the subject “Escalation Request”.
A senior support member will review and respond within 24–48 hours.

Yes — we provide limited support for free or promotional items (e.g., gifts or complimentary offers).
If a free item arrives damaged or faulty, contact us within 7 days of delivery, and we’ll review it for replacement or store credit

Currently, most of our products are sold as-is; however, for bulk or business orders, we may offer customization (such as logo printing or packaging).
Please email info@ashburyhomeware.co.uk with your requirements, and our sales team will provide available options and quotations.