Terms and Conditions

Here’s a Terms and Conditions page written specifically for your company Ashbury Homeware Ltd, a UK-based eCommerce retailer.
It’s compliant with UK online retail laws (Consumer Rights Act 2015, Distance Selling Regulations, GDPR) and matches your brand details.

Effective Date: 30 October 2025
Company Name: Ashbury Homeware Ltd
Company Number: 16752976
Registered Address: 10a Kettering Street, London, England, SW16 6QA
Email: info@ashburyhomeware.co.uk
Phone: +44 7848 166183
Website: https://ashburyhomeware.co.uk

1. Introduction

Welcome to Ashbury Homeware Ltd. These Terms and Conditions govern your use of our website and your purchase of products from us.
By using our site or placing an order, you agree to be bound by these Terms. Please read them carefully before proceeding.

2. About Us

We are Ashbury Homeware Ltd, a private limited company registered in England & Wales (Company No. 16752976).
Our business specialises in the retail sale of homeware and lifestyle products via our website ashburyhomeware.co.uk.

3. Use of Our Website

You agree to use our website only for lawful purposes.
You must not misuse the website by introducing viruses, trojans, or malicious code.
We reserve the right to suspend or terminate access if any misuse is detected.
You must be at least 18 years old to make a purchase on our website.

4. Product Information

We take all reasonable care to ensure product descriptions, images, and pricing are accurate.
However, minor variations in colour or appearance may occur due to display settings.
All products are subject to availability. If an item becomes unavailable, we will notify you promptly and issue a full refund.

5. Pricing and Payment

All prices are listed in GBP (£) and include VAT where applicable.
Payment must be made in full at the time of ordering.
We accept major debit/credit cards and other secure payment methods shown at checkout.
We do not store your card details; payments are processed through trusted and encrypted gateways.

6. Order Acceptance

Once you place an order, you will receive an email confirmation acknowledging receipt.
A contract between you and Ashbury Homeware Ltd is formed when we dispatch the goods and send you a shipping confirmation email.
We reserve the right to cancel any order prior to dispatch if there are pricing errors, stock issues, or suspected fraud.

7. Delivery

We aim to dispatch orders promptly within the estimated delivery time displayed at checkout.
Delivery times may vary depending on your location and selected shipping method.
We are not responsible for delays caused by courier services or unforeseen circumstances.
Risk passes to you upon delivery of goods, but ownership remains with us until payment is received in full.

8. Returns and Refunds

We want you to be happy with your purchase.

You may return unused items within 14 days of receiving them for a full refund or exchange.
Returned items must be in their original packaging and unused condition.
To initiate a return, contact us at info@ashburyhomeware.co.uk with your order number.
Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.
Refunds will be processed within 7–10 working days after receiving the returned goods.

9. Faulty or Damaged Items

If you receive a faulty or damaged item, please contact us within 7 days of delivery.
We will arrange a replacement or refund after verifying the issue.
Evidence such as photographs may be required for damaged items.

10. Promotions and Discount Codes

Promotional offers and discount codes are subject to specific terms.
Only one discount code can be used per order unless otherwise stated.
We reserve the right to withdraw or change promotions at any time without prior notice.

11. Intellectual Property

All content on this website — including text, graphics, logos, images, and design — is the property of Ashbury Homeware Ltd and protected by UK and international copyright laws.
You may not copy, reproduce, or distribute any content without our written permission.

12. Limitation of Liability

We are not liable for any indirect, incidental, or consequential damages arising from your use of our website or products.
Our total liability for any claim shall not exceed the amount paid by you for the product in question.
Nothing in these Terms limits your statutory consumer rights.

13. Privacy and Data Protection

We are committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR).
For full details on how we handle your data, please review our Privacy Policy.

14. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the English courts.

15. Contact Information

If you have any questions or concerns about these Terms and Conditions, please contact us:
📧 Email: info@ashburyhomeware.co.uk
📞 Phone: +44 7848 166183
🏢 Address: 10a Kettering Street, London, England, SW16 6QA

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